Resume
Experienced Instructional Designer and Content Author with over 16 years of experience at Citi, specializing in Performance Based Learning, Human-Centered Design, Knowledge Management and Agile methodologies. Expert in AI-driven content creation and blended learning solutions.
Work History Highlights:
Citibank - Multiple Roles 2009-2025
Learning Design Senior Analyst (Instructional Designer)
2022-2025
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Design and develop effective and engaging blended learning programs (in-person & e-learning) to improve business outcomes, utilizing a Performance-Based Learning model.
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Engage and negotiate with business leaders, partners, technical teams, and SMEs at all levels to co-create diverse learning experiences for adult learners.
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Manage the full project end-to-end using ADDIE and SAM methods: From needs/root cause analysis, development, through post-learning measurement, and LMS administration.
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Develop learning solutions according to adult learning principles (Bloom’s Taxonomy, ADKAR, Gagne’s Nine Events of Instruction).
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Adept at working within Agile squad environment – part of the team that won Citi the 2024 i4cp award for their agile transformation.
Learning Design & Development Intermediate Analyst (Knowledge Management Senior Content Author)
2013-2022
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Create and maintain learning materials in various content management systems.
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Partner with subject matter experts, design team, and legal and regulatory experts to ensure content is accurate, easily accessible (including Section 508 and WCAG accessibility standards), and useful for the end user.
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Author & maintain large library of instructional and compliance documents for Retail banking, Credit Cards and Mortgage business.
Certifications
Google AI Certifications: Generative AI Leader Professional Certificate, Google Prompting Essentials Specialization, Google AI Essentials Specialization - 2026
ATD Instructional Design Certificate - 2022.
Proficiencies
Learning Technologies: Articulate Storyline, Area9 Lyceum, DomiKnow One, LMS administration, Docebo.
Software and Tools: AI tools (Gemini, ChatGPT, Claude, others), Advanced skills in MS Office products (including Macros, Pivot Tables, etcetera), JIRA, Adobe Creative Cloud (Photoshop, Audition, Illustrator), Canva, Davinci Resolve, Camtasia, Web Design (HTML, CSS, JavaScript)
Education
2004-2008
Concordia College, Moorhead MN - B.A. in History, Political Science
2008-2009
Indiana University, Bloomington IN - Near East Languages & Cultures (Masters program - did not complete)